Archive for the ‘Times Herald Record Articles’ Category

Professional Networking – Help your company’s bottom line

Feb

07

2011

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I hear the groans already… I hate networking. I’m uncomfortable talking with strangers. Well guess what, networking is probably one of the best ways to grow your business. The heart of any business is the connection it has with other businesses and individuals that it can call upon to help meet its needs. Networking enables businesses that do not compete with each other to refer, share leads and find creative ways to partner. Networking events help you advance professionally.

No matter what type of business you have, it is all about relationships and how people perceive your talents. Your fellow business people are a vast resource. Focus on the quality, not quantity, of your connections at networking events. You’ll get better results by making a few good connections then by handing out dozens of business cards indiscriminately.

Most networking veterans agree that it’s hard to beat a face-to-face meeting to make the best contacts. The best lead generator is a handshake — the human touch.

Networking may sometimes seem insincere pretentious or even manipulative. There are always going to be people that judge someone by their position or image but there are many people who really want to build a true and mutually beneficial relationship.

You might consider yourself shy or self-conscious to go out and meet people. Networking does require a degree of boldness. The more you do it the easier it becomes and you will enjoy the adventure. The key is to smile and take interest in other people’s interest. Listen to what they have to say. Listen and learn.

Some pointers about networking:

Go with a goal. Have a firm reason to be at the event and know what you want out of it. Are you looking to acquire new prospects, meet colleagues for possible collaborations, and create name recognition for you and your business.

When someone asks you what you do make sure you can communicate not only your business, but also its benefits, in a clear, concise manner in 15 seconds or less. Is your message crisp and to the point? Is it compelling? This is not the time to give a dull, dry description. This is the time knock people’s socks off and rally make your company shine

Leave the resumes and sales pitches at home. Networking is networking. Sales is sales. These are social events. If you are there to sell yourself, most likely you will fail. Nobody wants to be sold when the environment doesn’t call for it. Be genuine and sincere.

Remember networking is a good thing. It’s about building relationships. As easy as networking sounds—and it really is pretty straightforward—it takes time build and it takes time to be good at it but it’s worth the time and energy. It will help build your client base and you might even find some new friends.

It’s All About The Brand

Mar

21

2010

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When we talk about building brands today, we have plenty of history to reference. From the members of the century club led by Coca-Cola and Procter & Gamble to the relative youngsters like Microsoft, each successful Brand story provides us with a richness of learning we would be foolish to ignore.

Imagine if the founders of Arm & Hammer nearly 150 years ago had the knowledge of advertising, marketing, merchandising and Public Relations we have now. Talk about an unfair advantage!

So why is it that despite everything we know, regardless of all the history we can call upon for advice and guidance, creating and introducing a new Brand remains the single most difficult thing to do in modern business. In fact, only out of every 1,000 brands that come to the marketplace in 2009 will still be around in 2010.

They say knowledge is power. That’s true, unless, of course, you’re attempting to bring down an established Brand. We are speaking of those brands customers depend on as if they were old friends. These are the brands with a personality. Successful brands that forge a bond with customers so strong, the power of knowledge alone cannot break it.

Needless to say, if you have a Brand that’s 5 years old, 50 years old, or 500 years old, and you have customers who know it and rely on it, who pay to use it and will recommend it to others, it would be best to keep an eye on it. Please, never take it for granted. It is the most important business asset you will ever own. Consider this: in the R.J. Reynolds buy out back the 80’s, the Brand name “Oreo,” just those four letters, was calculated as being worth five times more than the capitalized value of all the bakeries that produced the cookies.

So how do you hang on to this invaluable asset? How do you protect it? How do you build on a Brand and make it an even more frequent choice? Well, it would be a good idea to have people around you who understand it’s value, conscientious, dedicated people, relentless in their pursuit of success. These people, in simpler times, were often called “Brand champions.” Today, we have another name for them: Brand stewards, or more specifically, 360 degree Brand Stewards. This is an idea that, literally and figuratively, looks at the concept of Brand management from every possible perspective. The Stewardship process begins with careful analysis to define precisely what makes your Brand different – what it stands for now, its customer appeal, it’s personality, and potential. Then, with this data in hand, you can move on to identifying new opportunities, possible threats and effective responses as well as business building ideas that encompass every touch point with customers, the full 360. Wherever the Brand meets the customer, at the point of sale or in the media, a Brand Steward will be there to help you the deliver the right message.

Sometimes, your Brand may need totally new creative work that enriches its image, or gives it a bold new look. Other times, the solution may require staying the course but with a new twist. In either case, the right result will require people working together, all on the same page, with clear goals and objectives; stewards who never take their eye off the Brand.

Knowledge. History, Learning. Experience and Stewardship. They are very powerful tools indeed, and today you can never have enough of them. Visit A.J. Ross Creative Media at www.ajross.com for more thoughts and examples that will get you thinking and, hopefully, working to protect the Brand that keeps you in business.

Print Marketing Remains Vital to Your Business

Jun

01

2009

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By Allan J. Ross

The instantaneous Internet has an undeniable appeal for consumers; most business owners are aware of, and take advantage of, this still-new stream of data flow to offer up their wares in the new media. Cyberspace is big, and getting bigger, byte on top of megabyte.

Information offered via quality, uncluttered Print — postcards, brochures, fliers, fact sheets and the ever-useful business card — is a restful, organized and often unexpected way to reach out and stand above the rest in a world of high-tech.

Print information is carefully selected and presented to your customer clearly and strategically.

Smart business owners know to blend new media with the proven: nothing beats being handed or sent something personal and tangible. Quality is felt in the hand, and stays on the desk.

Smart marketing doesn’t confine business to a single medium. It gets and keeps customers, no matter where they look for you.

Collateral materials come in different forms, but they share a critical element: they should be effectively marketing your company. Every business needs printed material, so make everything work for you. Your business cards and even your stationery can, not just the printed pieces that are designed to sell.

A business with all its materials branded uniformly will shine above the rest in an increasingly competitive marketplace.

Consider all the documents that are generated from your business: the stationery and letterhead used by your company, for instance. Is it dated? Is it designed professionally, or is it merely one of the out-of-the-box desktop publishing templates that are so easily recognizable by everyone?

Consider your sales fliers. Are they, too, victims of the desktop publishing revolution? Do they have the same professional quality as your own work does, or are they generated by someone in your office who is good at their own job, but who is, perhaps, not a professional designer?

How about your brochures? This critical piece, you may or may not know, is one of the leading sales tools available to business owners, and often can be the instrument that decides a customer. Brochure in hand, a potential customer can peruse your offerings, either in store or at home, and make the final decision on your product or service.

Brochures — designed correctly — can be easily customized by your business, too, and tailored per customer, making them even more effective. Do you have the tools to do that in-house? If not, consider the fiscal pros and cons of outsourcing this crucial sales tool, as well as the large potential savings designers can offer in quality printing costs.

You spend time, money and energy on your Web site — as well you should. The Internet is instant, and these are fast-paced times.

But in a fast-paced world, the business that wants to get — and to keep — the attention of customers will not forget the human, personal, tangible element. Information is everywhere. What a relief, what a pleasure, for your customers, to be able to absorb your information easily.

How many more customers will buy when instead of being “called to action,” they are “appealed to action”?

Allan J. Ross is president and CEO of A.J. Ross Creative Media, a full-service advertising, marketing and Web design company, in Chester. He can be reached at allan@ajross.com or 845-783-5770.

The Right Idea Can Increase Your Business

Apr

13

2009

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What is the right idea? That is the big question weighing on business owners everywhere. Where can I make cuts? What is going to see us through? But is surviving enough? Who is going to still be around and more importantly who is going to be on top of the game when we do see the economic light of day?

It’s no secret we are in and economic downturn, but that is no excuse to let your business fall with the economy.  The strongest business leaders know how to take a crisis and make it work in their favor.

According to an article published in the Harvard Business Review earlier this year :
It is well documented that brands that increase (marketing) during a recession, when competitors are cutting back, can improve market share and return on investment at lower cost than during good economic times.

Your competition is moving itself out of our way by slowing/stopping their marketing efforts. Media is being forced to lower rates due to a large decrease in advertising revenue. And your consumers still need your services. It is that simple.

But…and there is always a but. You need to be smart about your marketing. The right message, the right placement and consistency with your Brand are essential. Not just anyone can do that for you and this is not the time to do it yourself.

We understand the market and continue to have success with businesses that take advantage of our services. When the Real Estate market first fell and developers were sitting on empty lots we helped a client sell out of quality homes in record time. How? Well that is a conversation we reserve for our clients.

The right idea cannot only help your business survive but more importantly thrive. We are proven time and time again and ready to add you to our list of success stories.

Tis the Season for Smart Business Giving – and Getting – Goodwill for your Business

Dec

22

2008

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The holiday season is a time when customers are frazzled, trying to get a million things done and be a million places at once. Savvy business owners, who forever keep in mind that their role is to solve customers’ problems – often before the customer even realizes they ARE problems – know that now is not the time to sell.

Now is the time to soothe.

Now is a terrific time of year to remain in the customers’ line of sight, and in the best possible light. It’s not too late to spread some holiday goodwill, and by doing so, get some goodwill for your business. This time of year, business slows down for almost everyone – make the best use of that time by connecting – and reconnecting – with clients and customers.

The time you spend making personal connections, without trying to sell anything, will, in the long run, help you sell your products and services throughout the year.

Here are some tips to stand out this season and be a last-minute goodwill ambassador.

While holiday cards are nice, yours are bound to one of many customers are receiving. Try something different. Make a phone call instead. Obviously, you can’t call every client on your list, but it’s worth it, while business slows down this time of year, to sit down and spend some quality time to make a friendly call to some of your best clients. Show them the personal touch – it will pay off big later on.

Consider an e-mail blast: one that doesn’t sell anything at all. Just a simple, positive, grateful message for their business throughout the year. An e-mail can be created in under an hour, and sent in a day. In today’s marketplace, with consumers constantly blitzed with “calls to action,” and messages to “buy, buy, buy,” a concise, thoughtful greeting will be remembered. Keep in mind, however, to avoid specific holiday references, as your customers may not all celebrate Christmas. Some light a menorah, and others celebrate Kwanzaah, and other winter holidays.

When building lists of whom to contact, think of clients and customers with whom you’ve been out of touch – this time of year is a good time to reconnect with those you haven’t heard from in a while; people are much more receptive to getting back together with you.

Don’t limit your thinking to consumers, either. The holidays are a good time to connect with business partners, and potential business partners, as well. Significant and profitable connections can be made, just by making a call or by sending a message.

We hope these suggestions work for you. In the meantime, the entire staff of AJ Ross Creative Media wishes you and yours a happy and healthy holiday season.